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› Terms & Condition

INTRODUCTION

Welcome to the Travelcation.ca ("Travelcation," "we," "our," "us") website (collectively, the "Site"). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.


SAFE SHOPPING GUARANTEE

Travelcation.ca values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at 1-844-902-5012 or support@travelcation.ca so that we have an opportunity to try to address your concerns.


General Disclaimer

Travelcation shall not be liable for failure of travel service suppliers, including but not limited to airlines, tour operators and consolidators, vacation packages, activities suppliers, Traveler assist service provider and insurance providers to perform the services offered by such suppliers. Travelcation, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Travelcation. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute.

Except as expressly stated herein, Travelcation assumes no responsibility for actions relating to travel services beyond the control of Travelcation or its employees. Travelcation is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Travelcation shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

Travelcation acts as a service bureau that provides value added service to retail travel agents and consumers. Travelcation has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

Travelcation does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

PRICE DROP ASSURANCE When booking with Travelcation.ca, we want you to be confident that you have found a great deal.

We are so confident that the price you have paid for that airline reservation is the absolute best that we are willing to give you a price drop assurance on it. That means that the price you paid will remain the same from the moment you purchase it to the time you travel. Not only that, but we will continue checking that itinerary on a daily basis to ensure that it stays the best price. Our technology reviews each reservation daily and if there is a price reduction, we'll notify you immediately and give you the difference back. That's our definition of 'Price Drop Assurance'


That’s our Price Drop (“PD”).

Questions? Here are some answers:

  • Republish material from travelcation.ca

    The same itinerary means that each and every element of each offer matches; airline(s), flight number(s), itinerary, date(s), number of customers and seat type.

  • What does “offered and available for booking” mean?

    It means that the itinerary you found is actually live on a Major OTA Competitor’s site and available to be booked by the general public at the time you contact us, as determined by our customer service representatives.

  • How do I notify you that I want to invoke the PD?

    To invoke the PD, all you need to do is contact us at support@Travelcation.ca with your Travelcation.ca booking number and all of the key details of the lower priced itinerary (airline(s), flight(s), itinerary, date(s), number of customers and seat type), along with documentation such as the exact URL or screen shots that will enable our customer service representatives to verify that such itinerary satisfies the terms and conditions of the PD. Customer service must be able to locate the lower fare from the information you provide; we reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. Once our representative has verified that the PD applies, you will be given the choice to either keep your itinerary with a refund of the difference in total price, or cancel your booking with us for a full refund.

  • Are there exceptions that apply to the PD?

    The PD does not apply to fares offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, or consolidator fares; or fares available only by using a coupon or other promotion not offered to the general public. Military, student, government, tour operator, bulk, vacation package or "Web Only" fares are excluded. The PD does not apply to “opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction” model. Fare errors are also excluded.

LIMITATIONS OF LIABILITY/DISCLAIMER

Information contained in the Site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. Travelcation makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).


INSURANCE DISCLAIMER

If you have purchased trip protection insurance you must read, understand and agree to the description of coverage


INDEMNIFICATION

All Users agree to protect and indemnify Travelcation, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

a. you or on your behalf in excess of the liability described above; or

b. by third parties as a result of:

  • your breach of these Terms and Conditions, notices or documents referenced on the Site;
  • your violation of any law or the rights of a third party; or
  • your use of the Site

RELEASE

If you have a dispute with travel service suppliers, including but not limited to airlines, tour operators and consolidators, vacation packages and activities suppliers, Traveler assist service provider and insurance providers to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.


PRIVACY

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Travelcation Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way, please do not use our services.


Electronic Communications

You consent to receive communications from us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on the Travelcation.ca site. You agree that all agreements, notices, messages, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.



All offers, prices, and conditions of sale may be subject to:

  1. change without notice
  2. advance purchase, eligibility, seating, or other limitations
  3. travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions
  4. reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
  5. other conditions/restrictions
  6. Availability. Lower prices may be available.
  7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.


A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.


LINKS

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.


Our Fees and Exceptions

In addition to each Travel Supplier’s cost and fees, Travelcation may charge a service fee as described below. All Travelcation fees are charged on a per-passenger, per-ticket basis and are generally non-refundable.


1. OUR BOOKING FEES

Our Fees May Apply To Code Amount
Air Transaction Service Fees
On All Airfares purchased Online Travelcation charges
a transaction booking service fee of CAD 40* is charged on a per-passenger, per-ticket basis.
U.S. Domestic and
International
Fees C$0.00 to
C$140.00

Service fees will be converted in your local currency on the payment page.

** Passenger types = Adult, child, senior, infant, student, military.
‡ All transaction service fees are non-refundable and are subject to change without notice. Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.


Certain exceptions to the above service fees apply:
  1. Online vacation package booking service fees up to C$50 per passenger
  2. Business and First Class Airfares - Service fees are up to C$150 per passenger on all passenger type tickets.
  3. Multi-city trips - Service fees are up to C$100 per passenger on all passenger type tickets.
  4. Multi airline trips / Cities with high fraud rates - Service fees are up to C$50 per passenger on all passenger type tickets.
  5. Foreign Origination (Originating outside US or Canada) - Service fees are up to C$50 per passenger for all passenger types.
  6. Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can range from C$10 to C$200 per passenger (up to C$100 for Senior Citizens). Contact Center bookings include premium package benefits.

Important Note: All service fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE SERVICE FEES. Please review the total final price carefully.


2. OUR POST-TICKETING FEES

Post-Ticketing Service Fees ‡

Applies To For Amount per Ticket
Agent Assisted
Cancellation1
Cancellation requested before 10:30PM
local Canada
time on the date of booking
Per-passenger, perticket fees:

Domestic C$50
International: C$75
Business and First
Class: C$75

Cancellation & Refunds (beyond 24 hrs)

Air - Economy Air - Business/First
Domestic International Domestic International
Agent Assisted Cancellation1 w/Future Credit C$50 C$50 C$100 C$100
Agent Assisted Cancellation w/Refund2 w/Refund C$100 C$250 C$250 C$250

Changes to Existing Tickets (exchange)

Within 4 hoursC$25 C$50 C$50 C$50
Within 10 days of new travel date1C$150 C$250 C$250 C$250
Beyond 10 days of new travel date2C$100 C$200 C$200 C$250

Special Services
Air - EconomyAir - Business/First
DomesticInternationalDomesticInternational
Agent Assisted WaiversC$75C$100C$100C$200

Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons3
Death/Bereavement Duplicate Infant Medical Military
Name Change Name Correction No Show Reinstate Routing Changes
Ticket Validity UNMR Visa/Schengen Visa Issues

All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures

Service fees will be converted in your local currency on the payment page.
Passenger types = Adult, child, senior, infant, student, military.
Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.

‡ Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplierimposed fees and charges.

Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.


Cancellation & Refunds (beyond 24 hrs)

1 Most of our airline tickets are non-refundable. Only available if our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

2 Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.

3 Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.

Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID

Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request

Baggage - please retain all receipts and baggage tags

No-Show - Documentation advising why you were unable to make your scheduled departure will be required

Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required

Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request


CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets do not allow any date or name changes after the booking is completed. Travelcation does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request.


EXCHANGE FEES

For any itineraries where changes are permitted, an exchange/change fee is charged by Travelcation plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call.)

Our Recommended Ticket Exchange fees (not including airline fees and not including fare difference) are:

  1. Domestic Coach / Economy Travel - with a departure date more than 10 days away - up to 100 CAD
  2. Domestic Coach / Economy Travel - with a departure date within 10 days - up to 150 CAD
  3. International Coach / Economy Travel - with a departure date more than 10 days away - up to 200 CAD
  4. International Coach / Economy Travel - with a departure date within 10 days - up to 300 CAD
  5. All First and Business Class Domestic / International Travel - up to 300 CAD

CANCEL AND EXCHANGE

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually, the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee of CAD 50 per person per ticket must be paid to us at the time of canceling the booking. We retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Travelcation exchange fees. All such changes are governed by the airlines' rules and regulations, Travelcation does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

Domestic Travel = US and CANADA

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.


CANCEL AND REFUND

All of our Airline tickets, vacation packages and our service fees are NON-REFUNDABLE. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only.


  1. If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds
  2. If you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing)
  3. If we are able to secure waivers from suppliers to process this cancellation and refund

We are still unable to provide a specific time line it may take for this refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request, we will work with the suppliers' such as airlines, companies to generate a waiver based on airline and other supplier rules and we will then notify you of the supplier decision. Please note that we are dependent on the suppliers for receiving the refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Travelcation will charge a fee for processing this refund ranging from CAD 50.00 – CAD 300.00 (CAD Fifty to CAD Three Hundred). All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such processing.

Cancellation Password – For you security, when requesting Travelcation to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created.

Please communicate the Cancellation Password to our agents when asked, in order to complete your cancellation request. Depending on your booking, you may complete your cancellation via the link provided in the email we will send in response to your request.

If you cannot access your email and/or communicate your Cancellation Password, we may not be able to process your request for cancellation.

The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.


COMPASSION EXCEPTION POLICY (CEP)

Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:

Category Eligibility requirements New Booking Exchange / Refund / Cancel
U.S Military (traveler and Immediate family*) Military e-mail address must be provided Up to C$35 100% discount off our cancellation, refund or ticket change service fees
Bereavement (affecting traveler and Immediate family*) Letter from the funeral director is required Up to C$35 100% discount off our cancellation, refund or ticket change service fees
Customers with visual impairments Customer must state that he or she has a visual impairment and is unable to use the web site Always Match The Website Fare 50% discount off our cancellation, refund or ticket change service fees
Youth (between 18 and 25) Proof of DOB required 25% discount off our service fee 25% discount off cancellation, refund or ticket change service fees

*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

Please note: The above CEP only applies to Travelcation's own cancellation, refund or ticket change service fees. Customers may still be responsible for airline and/or other supplier-imposed penalties, as well as any fare difference. Travelcation does not control the policies of these airlines and/or other suppliers.


PROMO CODES/COUPON CODES

  • Valid for online purchases, some specific promo codes may only be used over the phone through our customer service center
  • Sign up for our newsletter to receive Promo Codes/Coupon Codes by email.
  • Maximum discount from Promo Code/Coupon Code is the value of our service fees and/or "Traveler Assist" fees [upto70%]
  • Non-Transferable, can not be sold or bartered, no cash value.
  • To receive value of discount, the valid code must be entered in the Promo Code/Coupon Code link on payment page. If code is not entered the coupon cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or Coupon link is not present, you have the right to not purchase the product, but in no circumstances will the credit be applied after purchase is made.
  • Offer may be revised or withdrawn any time without notice, even if other sites are displaying the coupons.
  • For all technical errors there is no recourse, you have the right to not make the purchase.
  • If the discount is not applied due to any reason on the checkout/credit card page, the credit/discount value is lost and cannot be applied later.
  • If the offer is withdrawn, the Promo Code/Coupon Code becomes invalid and the system will not accept the code when entered. This is final and you have the right at that point to continue with original price or not continue with purchase.
  • The final price displayed [with or without Promo Code/Coupon Code] will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
  • May not be combined with another offer.

We reserve the right to decline any transaction that may have had an error in coupon value even after the booking is created and booking receipt is issued.


NEWSLETTERS

If you signed up to receive promotional e-mails, please add booking@Travelcation.ca in your address book

Opt-In

To sign up to receive Travelcation's best flight deals, discounts and more via email, support@travelcation.ca


FARE CHANGES

All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost. You have the right to cancel the booking at no cost to you if there is a fare increase before ticketing and prior to your card being charged, you will not be charged any fees for cancelling such a booking.


PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee. Please view our 100% Safe Purchase Guarantee on Credit Card usage on our site.

Please note, all tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.


TICKET DELIVERY

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an eticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Travelcation will send the paper ticket, product or service through a secure mode of delivery (a reputed carrier company) and the applicable shipping charges will be debited to the credit holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Travelcation does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.


Limitation of Liability

Travelcation assumes no liability to you whatsoever in connection with your membership or participation in the Program, including without limitation, liability by reason of the termination of or amendment to the Program in whole or in part, limitations on the use of the Points or any change to reward levels. You agree that Travelcation and any of its affiliates, subsidiaries or representatives are not responsible for, and you release all of them from any and all liability arising as a result of any accident, loss, injury or damage caused by Travelcation’s administration of the Program, including any rewards supplied or requested in connection with the Program. Travelcation is not liable for the product or delivery of service of any partner. In no event shall Travelcation’s liability


Governing Law

To the maximum extent permitted by law, these Terms and Conditions and the Program are governed by the laws of the province of Ontario and the laws of Canada applicable therein. However, in respect of residents of Quebec, these Terms and Conditions and the Program are governed by the laws of the Province of Quebec and the federal laws applicable in Quebec. The Points and special offers are subject to applicable government regulations and are void to the extent prohibited by law.

NOTE: THE FOLLOWING PARAGRAPH DOES NOT APPLY IN THE PROVINCE OF QUEBEC. Any disputes regarding the Program or in any way arising out of membership in the Program shall be submitted to the courts located in Toronto, Ontario

If you have any questions regarding the Program, we can be contacted by email at support@travelcation.ca


CREDIT / DEBIT CARD PAYMENTS TERMS

  1. All credit cards must have verifiable US, Canadian or other countries' billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.
  2. All bookings and fares are not guaranteed until ticketed.
  3. If we must deposit the payment into a trust account, said payment will be deposited in to the trust account.
  4. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
  5. If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.
  6. Travelcation bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
  7. Travelcation uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
  8. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Travelcation in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
  9. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
  10. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
  11. In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

CREDIT CARD DECLINES

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED. If there is a fare change then you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.


TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.


SEVERABILITY

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions


NO WAIVER

No failure on the part of Travelcation to enforce any part of these Terms and Conditions shall constitute a waiver of any of Travelcation's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Travelcation nor the reliance of any person on Travelcation's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Travelcation shall have any legal effect whatsoever.


DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.


SEATS, MEALS, FREQUENT FLYER & OTHER SPECIAL REQUESTS

Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date. Click here to view the List of Airlines and Phone numbers.


BAGGAGE POLICY ON CONNECTING FLIGHTS

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link to baggage fees on our website. Baggage fees can range from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to the airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.


BAGGAGE POLICY AND FEES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link baggage fees on our website. A baggage fee ranges from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.


CREDIT CARD AUTHORIZATION FORMS

At times for HIGH-RISK transactions such as one-way international tickets, foreign origination tickets and other high-risk transactions as determined by our systems we may ask for a "Credit Card Authorization" form to be filled out by the card holder. We do not guarantee that the fares may be valid until we receive the credit card authorization form filled out and the ticket is issued. All tickets once issued are NONREFUNDABLE. If there is a Fare increase while the credit card verification process is continuing, you may cancel the booking at no charge to you.


MULTIPLE AIRLINES ITINERARIES

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.


AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS

Airline Policy on Schedule Changes:

Airlines all have differing rules and policies regarding schedule changes.

What is a schedule change or cancellation; Why does this happen?

Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future date but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.

What are Cancellations?

When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.

Reasons for Cancellations or Schedule Changes:
  • Peak or high travel seasons
  • Low travel season
  • Airport Terminal or Gate changes
  • Fuel Prices
  • Civil Unrest
  • Acts of God – volcano, earthquakes, hurricanes, etc.
  • Bankruptcy

Travelcation does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.


Our policy on schedule changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.


Prior to Departure

If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be nonrefundable even when the schedule change is over 4 hours. Travelcation does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.


Date of Departure

If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.


Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.


How do we notify the customer?

Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Travelcation or the airline prior to your departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or 2 days or even weeks before the airline can accommodate you.


What services do we provide?

Once you have contacted Travelcation we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.


What happens if the customer does not fulfill their obligation?

  • They may miss their flight
  • Lose the value of their reservation
  • Options may not be available

What happens if they cannot be re-protected?

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.


What help can we provide them in case of flight cancellation?

  • Contact the airline
  • Find flight options
  • Discuss refund options

UNACCOMPANIED MINOR

Each airline sets its own policies and regulations for children ages 16 through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:

  1. Some airlines may not allow unaccompanied minors to travel without an adult.
  2. Some airlines will only allow unaccompanied minors to travel on non-stop flights.
  3. Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together
  4. Many airlines may require additional fees to be paid at check-in.

You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.


VISA AND ENTRY REQUIREMENTS

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding visa and passport requirements can be found by clicking this link CIBT website here. Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through or contact us at 1-844-902-5012. Travelcation will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

Travelcation's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that Travelcation accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by Travelcation employee must be verified with Government proper authorities and such information does not constitute any Travelcation's responsibility.


Additional ETA & IVL Information (New Bookings)

There are new requirements for traveling to or via New Zealand. Starting from 1 Oct 2019, visitors and transiting passengers must have Electronic Travel Authority (ETA) to travel to NZ (valid for 2 years). In addition, NZ visitors will need to pay for an International Visitor Conservation and Tourism Levy (IVL) at the same time they request ETA. At the same time call center/customer service agents need to be advised of the same.


GENERAL RESTRICTIONS

All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

In most cases, upgrades and standbys will not be permitted. Upgrades/Standby are strictly the responsibilities of the respective Airlines.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as "Handicapped" or "Over Weight ", please contact your airline directly.

We reserve the right to cancel requests for travel to destinations that have been embargoed by the Government.

A passenger's duty or departure tax may be assessed upon departure from some international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local Government taxes collected at the airports and are not included in Initial ticket costs.

A C$26.00 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.


HUMAN ERROR

If any of our agents make a mistake or any other human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Travelcation stands committed to providing compensation up to a maximum of the entire service fees that Travelcation has collected for that booking in addition to a C$50 coupon as redemption towards purchases from Travelcation in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Travelcation will not be responsible for these errors.


ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Travelcation customer service agent within 4 hours from the time the booking was completed.

If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.


Copyright Notice:

Any unauthorized use, reproduction, distribution, recording or modification of these images is strictly prohibited.

All prices are displayed in Canadian Dollars (CAD).

All Vacation packages are non-refundable and non-transferable

Immediate purchase: Your credit card will be charged for the full amount of your Travelcation Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.

PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THESE TRAVELCATION VACATION PACKAGE TERMS AND CONDITIONS.

Government-issued ID and proof of citizenship are required for international travel (for all countries outside Canada). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport and other travel related products as so deemed by suppliers.

Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Travelcation Vacation Package.

All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Travelcation Vacation Package.

Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.

Cancellation by Suppliers: Each portion of your Travelcation Vacation Package is provided by the separate airline company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.

Special Requests are just that, requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.


Vacation Package Pricing, Taxes/Fees, & Payment:

For new reservations Travelcation will charge service fees of C$50 per-passenger, per-ticket basis for flight bookings.

Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. Travelcation, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.

Travelcation Vacation Package prices include all taxes and fees applicable to airfare and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.

Prices quoted for your Travelcation Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes).

Payment must be made in full with a valid credit card at the time of booking. Travelcation accepts all major credit cards with a verifiable United States or Canadian billing address.

You, herewith, authorize Travelcation and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.

Credit card required upon check in: The cardholder must be a traveler listed on the booking.

Debit cards may not be accepted by suppliers. Check directly with the supplier prior to arrival.


Vacation Package Changes, Cancellation and Refunds:

You must call Travelcation prior to departure to change or cancel any Travelcation Vacation Package bookings. Please do not call Travel Suppliers. Check out "Contact Us" section on the Travelcation homepage for information.

Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.

All travelers on one single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Travelcation Vacation Package.

You shall be responsible for any and all cancellation fees assessed by Travelcation and Travel Suppliers for airline tickets, other travel services.

Partial changes or cancellations to one product component of the package may not be allowed by certain Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with Customer service representative for more detailed information regarding your package.

Upon commencement of your trip no changes are allowed and no refunds will be made for early check- out and/or for any unused portion of the Vacation Package.

Cancel and Change: In the event that changes or a cancellation is allowed for a vacation package, Travelcation's service fee for processing such change or per-ticket for flights, booking in addition to any fare difference and any applicable Travel Supplier fees.

Cancel and Refund: In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or partially used portions of the Vacation Package.


Air Component Policies:

  1. Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).
  2. Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
  3. Most air tickets are not changeable/transferable & non-refundable.
  4. Origin and destination cities for any Travelcation Vacation Package cannot be changed.
  5. No changes are allowed to the number of travelers.

Activities Component Policies:

Activities Terms and Conditions include various rules and restrictions that apply to your activities' booking.

Responsibility: Travelcation makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, (each a "Travel Supplier"). Travelcation is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website, the customer waives any claim against Travelcation, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agrees that neither
Travelcation nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of Travelcation; and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.


Documents:

Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.


AUTHORITY TO SEND COMMUNICATION

By approving this transaction, you are authorizing Travelcation to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.


RESOLUTION OF DISPUTES

Customer satisfaction is the foundation of our success. That’s why, if a dispute arises between us, our goal is to resolving the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at support@travelcation.ca or 1-844-902-5012 so that we have an opportunity to try to address your concerns.

Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these Terms & Conditions (each, a "Claim"), in accordance with one of the subsections below or as otherwise mutually agreed by the parties in writing.


GOVERNING LAW; SUBMISSION TO JURISDICTION

These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of Ontario, Canada, exclusive of conflict or choice of law rules. You agree that unless otherwise mutually agreed by the parties in writing or as described in the Mandatory Arbitration provision below, any Claims shall be brought in a court located in Toronto, Canada. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued.

YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION WITH RESPECT TO THE CLAIMS COVERED BY THIS MANDATORY ARBITRATION PROVISION.

Any questions or comments about the Site should be e-mailed to support@travelcation.ca

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